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Radio Link Error

Troubleshooting tips when you receive a Radio Link error

Updated this week

When using the App, the HomeHub communicates with the ChickenGuard via the Radio Link using a unique ID embedded within the radio signal.

When this error is encountered, it indicates that the HomeHub has not received any communication to or from the ChickenGuard over the radio link or the unique ID has changed.

Things to Check:

  • Make sure that the ChickenGuard has power. If there is no power to the ChickenGuard, the radio will not function.

  • Does the Radio Module have a clear line of sight to the HomeHub? Try repositioning the Radio and/or the HomeHub to a more elevated position. Changes in atmospheric conditions can affect the radio signal if the radio is placed some distance away from the HomeHub.

  • Heavy foliage and other obstacles can affect the radio signal quality. During summer months, make sure that the radio has a clear line of sight to the HomeHub as best as is practicable.

  • Make sure that the Radio Module is connected. Try re-seating the USB connector at both ends by unplugging then re-connecting.

  • Confirm that the Link ID, example shown below, has not changed on the ChickenGuard. To check, navigate to the Radio Coms menu and then select View ID on your ChickenGuard.

Whilst in Link Error Mode, the App will continue to try to re-establish a connection to the ChickenGuard.

When the radio signal is re-established, the App will automatically synchronise the data.

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