What Should I Do If the Solar Panel Cable of My ChickenGuard Kit Is Damaged?
If you discover damage to the solar panel cable of your ChickenGuard kit, the appropriate resolution will depend on the cause of the damage and the warranty terms. Below are the details to help you determine the next steps:
Warranty Policy for Solar Panel Cables
The warranty coverage for ChickenGuard solar panel cables depends on the nature of the issue:
Manufacturing Defects: If the solar panel or its cable arrived with a defect, such as a broken or non-functional cable, the issue may be covered under warranty. Contact ChickenGuard customer support to confirm your eligibility and request a replacement.
External or Accidental Damage: Damage caused by external factors, such as animals chewing through the cable or accidental cuts after purchase, is not covered by the warranty. Customers will need to purchase a replacement part in these cases.
Replacement Process for Solar Panel Cables
If your situation is not covered under the warranty, you can replace the solar panel. Follow these steps:
Determine the Required Replacement: - For a damaged power cable, the entire solar panel unit must be replaced. - Individual cable replacements are not available separately.
Contact Sales: - Reach out to ChickenGuard sales to purchase a replacement panel unit. - Ensure you have your product details ready for reference.
Pricing and Shipping: - Discuss the current pricing and shipping options with the sales team. Pricing information may vary, so confirm the updated cost at the time of purchase.
Common Scenarios and Guidance
Scenario 1: The cable was damaged at the time of delivery. - Contact ChickenGuard support for a warranty claim.
Scenario 2: The cable was accidentally damaged (e.g., by an animal or during installation). - Purchase a new solar panel unit from ChickenGuard sales.
By understanding the warranty terms and replacement process, you can ensure minimal disruption to your ChickenGuard kit's performance. For further assistance, reach out to ChickenGuard support or sales through their official contact channels.