Skip to main content
The motor has stopped turning

Learn what can cause your motor to stop working and how the problem can be solved.

Updated over a week ago

The motor in your ChickenGuard Door Opener is the part which turns the spindle, and therefore lifts the door.

The motor in your All-in-One door is the part which turns the cog wheel, lifting and closing the door.

NOTE: If you do not complete a new calibration after a battery change, the door will not know where its open and closed positions are, so will only move a fraction of an inch when trying to open or close automatically or manually. Please make sure to attempt a new calibration in order to determine whether the motor has stopped working.

What can cause the motor to stop working?

Your door opener's motor can appear to stop working for any of the following reasons:

  • It is receiving too low a voltage from the power source

  • The string is tangled around the motor shaft, physically restricting the motor's ability to turn

  • The motor wires are not attached to the pins on the circuit board

  • One or both of the motor wires have been damaged

  • The coop door is stuck and the motor is not able to move it

  • The motor have developed a fault internally

How can you determine the cause and fix the problem?

Let's break the troubleshooting down into sections so you know exactly what you are looking for...

Power issues

Try a new set of 4x AA alkaline batteries, making sure the polarity of each battery is correct. Then scroll to "Misc Settings", and then to the page which displays the model name and "Battery OK", and check the voltage shown. The voltage should always be above 5v to sufficiently power both the motor as well as the unit itself. If the voltage shows less than 5.3v, please try a different set of batteries, making sure they are brand new and have not been stored somewhere for a long time.

Tangled String

Check that the string is not tangled around the motor shaft or anything else inside the unit. If the string is tangled, please see our article on Fixing a Tangled String.

Motor Wires

Make sure that your motor wires are fully connected. If your unit has "red" and "black" labels, make sure the wires' positions correspond with these.

Also make sure that the wires themselves are not damaged. If they are trapped between the base and front panel when the unit is screwed shut, this can crush the wires.

Door issues

Check that the door is not catching or too tight in the rails. wooden doors and rails can swell and warp with changing weather conditions, which can cause resistance when the unit tries to open or close the door.

If the door is stuck in the rails, the motor may continue trying to turn and could burn itself out.

If the door is too tight in its rails, please remove one or both of the runners, and reinstall them, making sure the door has plenty of room to slide up and down freely between the rails. There should be no friction or resistance at all, as the door opener relies on gravity to close the door.

Motor Faults

If you have exhausted the above possibilities and your motor still does not respond during a calibration, your motor may have developed a fault internally. Talk to the Customer Support team for assistance.

Need further assistance?

Did this answer your question?