ChickenGuard

Learn more about a frequently asked question, and why the topic may appear in online forum conversations.

Information regarding historic ChickenGuard firmware updates

Help and advice on queries and problems relating to your ChickenGuard unit

Door Opener Troubleshooting & Advice

Learn what you can do if your light sensor isn't working.

Light Sensor Help

Learn what can cause your motor to stop working and how the problem can be solved.

The motor has stopped turning

Learn what the power percentage means when your door is opening or closing.

Low percentage showing after battery change

Learn about what can cause the motor direction to reverse and how to fix it.

Fix a door moving in the wrong/opposite direction

Learn what might cause the All-in-One's door to fail to open on winter mornings

All-in-One not opening during winter

Learn why your door might close during the day or open during the night.

The Door Opens or Closes at the Wrong Times

Learn what the "flame" symbol means and how to remove it

Flame symbol on the screen

If your light sensor is locked, customer service can help you to unlock this feature.

How to Unlock your Sensor

Learn what to do if your door opener's screen is displaying white squares or strange characters

Strange Symbols on the LCD Screen

Learn what to do if your screen is backlit, but there is no text displayed.

Blue screen with no text

Common Issue Troubleshooting

Learn about the Setup Wizard and what it is used for.

What is Setup Wizard?

Learn how to navigate through the settings menu of your ChickenGuard door opener

Navigating through the Menu

Learn about the Door Settings you can choose for your All-in-One

All-in-One Door Settings

Learn how to switch between 12-hour and 24-hour clock

Changing your Clock Format

Learn what "Sensor Delay" is and how you can use it

Adding a Sensor Delay

Learn about the weather seal in various door opener models.

The Door Opener didn't come with a Silicone Weather Seal

Learn how to change the clock to show PM when using the 12hr time format.

The Clock is stuck on AM

Learn what the Door Ajar Sensor does and how you can turn it on or off

Disabling the Door Ajar Sensor

Learn how you can set the door opener to open and close within the same 12-hour period

Setting the Door to Open after 12pm

Learn how to set the door to open and/or close manually, instead of automatically.

Setting the door to Open and Close Manually

Setup & Daily Usage Advice

Learn how to calibrate your door successfully.

Calibration Help

Learn how to change your Calibration Type and switch between Automatic and Manual Calibration.

Switching between Manual and Automatic Calibration types

Help and advice relating to calibrating your ChickenGuard unit

Calibration Help & Advice

Learn about the Motor Power Err message and how to solve the problem(s) that cause it.

"Motor Power Error" Troubleshooting

Learn about the Door Error and Door Obstruction messages and how to solve the problem(s) that cause them.

"Door Error" and "Door Obstruction" Troubleshooting

Learn about the Motor Missing error message and how to fix the problem

"Motor Missing" Error

Learn what the "Front Cover Missing" error message means and how to fix the problem.

"Front Cover Missing" Error

Learn what the Ext Light Error message means and how to fix the problem that causes it

"Ext Light Error" Message

Learn what it means when "Err" appears in place of a number value when taking a light reading in LUX Adjustment.

"Err" when taking a LUX reading

Help and advice related to error messages you might see on the screen

Error Messages

Learn what you can do if you have replaced the batteries, but the screen is blank and the device will not function.

The screen will not power on

Learn what a constant red light and/or blank screen means.

Solid Red Light Meaning

Learn what to do if your door opener's batteries are running out too quickly.

Short Battery Life

Learn why some batteries can run out faster during winter months.

Short Battery Life during Winter

solar panel-aio

Power Issue Troubleshooting

String Durability

Learn how to untangle and rewind a tangled string.

Fixing a Tangled String

Learn how you can fix or replace a snapped or broken string

Replacing a Snapped String

String Information & Advice

Learn about how to calibrate your door opener on a Nestera (formerly Green Frog) Coop

Compatibility with Nestera Coops

Learn how you might set up your ChickenGuard door opener with a ramp-style door

Using a ChickenGuard Door Opener with a Ramp

Learn which ChickenGuard models can be mounted inside of the coop, and what restrictions this might cause.

Mounting a Door Opener inside your Coop

Learn about the types of plastic coops our Door Openers are compatible with.

Plastic Coops Compatibility

Learn about how our different models will fit on your coop setup.

Which Door Opener will fit on your coop?

Advice regarding the use of a pulley system with your Door Opener

Using a pulley system

Installation Options & Advice

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.