What is the Door Ajar Sensor?
The Door Ajar Sensor is a feature on our Mark-5 models (S5, P5, X5, and PRO). The purpose of this sensor is to detect an obstruction in the doorway during an open or close.
E.g. if a chicken is standing in the doorway when the door is trying to close, the unit will detect this obstruction and stop closing, showing the "Door Ajar" error message.
It will then retry the close cycle twice more.
If the obstruction remains, then the unit will stop trying to close the door and will display the "Door Error" message.
This error message will remain onscreen until a new calibration is completed.
The Door Ajar Sensor is also a feature on the All-in-One model, and is often referred to as "auto-stop". The Door Ajar Sensor should NOT be turned off on your All-in-One device, as it is a necessary safety feature.
How can you turn the Door Ajar feature off?
To disable the Door Ajar Sensor, please follow the below instructions:
Press the menu button to wake the screen
Press the menu button once to enter the Settings Menu
Use the down button to scroll to "Misc Settings", pressing the menu button once to select this option
Use the down button to scroll to "Door Ajar Sensor", pressing the menu button once to select this option
Select "NO" using the down button
You may then need to recalibrate the door.
If this feature is already disabled on your Door Opener, you can enable it by following the above steps, but selecting "YES" using the up button inside the "Door Ajar Sensor" page.
Note: the All-in-One model's Door Ajar Settings does not work in the same way. The AiO model uses Door Modes instead. Please see our All-in-One Door Settings help article or talk to the Customer Support team for more information about Door Modes. You should NOT turn off the Door Ajar Sensor on your All-in-One, as it is a necessary safety feature.
Why would you want to turn the Door Ajar feature off?
The Door Ajar Sensor is quite sensitive to obstructions, and some users may find it causes the Door Error to appear more often than they would like.
Disabling the Door Ajar Sensor feature means that the door is less sensitive to obstructions and will open and close more reliably during winter when there is likely to be ice in the door runners.
Need assistance calibrating the door? Please see our article on Calibration Help.
Need further assistance?