How can you tell if your motor is reversed?
You might notice that your door opens when it should close, or closes when it should open. Alternatively, you might notice that the screen states "Door Opening" or "Opening Torque" while it is closing, or states "Door Closing" or "Closing Torque" while it is opening.
In short: the opening and closing directions have switched.
How can you fix the problem?
There are a few different things that can cause your Door Opener to start moving the door in the incorrect direction. The causes and fixes differ between models.
Click on one of the collapsible options below for information relating to your unit.
Mark-4 models
Mark-4 models
The two things to check on to solve this problem in mark-4 devices are the string and the motor wires.
The motor wires should always be attached with the black wire on top and the red wire on the bottom, as indicated on the circuit board.
You will also need to check to make sure that the string is still flowing in the correct direction.
The string's direction of flow can change for two reasons:
the string has been let out completely and it has wound back on by itself in the wrong direction
the string has developed a tangle/knot and begun winding in the wrong direction
To learn how you can rewind the string in the correct direction, please visit our Tangled String help article.
Mark-5 models
Mark-5 models
As mark-5 models have a mechanism in place to stop the string tangling, it is usually the motor itself which causes the door to move in the incorrect direction.
It is still worth checking that the string has not become tangled.
Follow the below instructions to get your motor turning in the correct directions again:
Press and hold the centre button for 5+ seconds until "Continue?" appears
Select "YES" using the up button
Use the down button to scroll along to "Motor Reverse", using the centre button to select this option
select "YES" using the up button
Use the up button to scroll along to "Exit", using the centre button to select this option
You can check whether this has fixed the problem by navigating to "Misc Settings" > "Motion Control", and using the up and down buttons to move the door manually.
If still reversed, you will need to follow the above steps again, but this time select "NO" inside the "Motor Reverse" page.
All-in-One model
All-in-One model
As the All-in-One model does not have any string, the only thing that can cause the door to move in the incorrect direction is the motor becoming reversed. This can happen if the motor reverse setting has been altered by mistake, or due to a mistake during production.
Follow the below instructions to get your door moving in the correct directions again:
Press and hold the menu button for 5+ seconds until "Continue?" appears
Select "YES" using the up button
Scroll along to "Motor Reverse", using the menu button to select this option
Either "YES" or "NO" will already have a small ">" arrow pointing to it. Use the up or down button to select the other option.
Then scroll along to "Exit", using the menu button to select this option
You can now attempt a new calibration.
Still need some assistance?