You will need to make sure that the time on your clock is correct.

Double check that the AM/PM or the 24hr value is right - it is easy to accidentally set the clock out by 12 hours, and this would cause the door to open and close at times opposite to what you intended.

e.g. when setting the clock at 7 in the morning, make sure your clock says either 07:00 or 07:00am.

And when setting the clock at 7 in the evening, make sure your clock says either 19:00 or 07:00pm.

Then, you can check your "Open Settings" to make sure this is set to "Timer" and that the time is set to the time you need.

You will need to make sure that your sensor is reading correctly.

Navigate to the "LUX Adjustment" page and use the down button to move the cursor to the word "Read", then press the menu button. This will provide a reading of the current light level at your coop's location.

The LUX value can vary from 0 to 260. Remember: the lower the number, the darker it is outside, and the higher the number, the brighter it is outside.

You can determine if there is a problem with your light sensor if either...

The first thing to try is to change the Light Sensor Type. There are two different type of light sensor that the ChickenGuard is able to utilise; LDR and Photo Diode. Most units have an LDR type sensor, and if the unit is set to use the Diode type, this will cause reversed readings.

You can switch your unit back to the correct light sensor setting by following the below instructions:

If you still have troubles after changing this setting, please contact the Customer Support team for further assistance.

You will need to make sure that the time on your clock is correct.

Double check that the AM/PM or the 24hr value is right - it is easy to accidentally set the clock out by 12 hours, and this would cause the door to open and close at times opposite to what you intended.

e.g. when setting the clock at 7 in the morning, make sure your clock says either 07:00 or 07:00am.

And when setting the clock at 7 in the evening, make sure your clock says either 19:00 or 07:00pm.

Then, you can check your "Close Settings" to make sure this is set to "Timer" and that the time is set to the time you need.

You will need to make sure that your sensor is reading correctly.

Navigate to the "LUX Adjustment" page and use the down button to move the cursor to the word "Read", then press the menu button. This will provide a reading of the current light level at your coop's location.

The LUX value can vary from 0 to 260. Remember: the lower the number, the darker it is outside, and the higher the number, the brighter it is outside.

You can determine if there is a problem with your light sensor if either...

The first thing to try is to change the Light Sensor Type. There are two different type of light sensor that the ChickenGuard is able to utilise; LDR and Photo Diode. Most units have an LDR type sensor, and if the unit is set to use the Diode type, this will cause reversed readings.

You can switch your unit back to the correct light sensor setting by following the below instructions:

If after changing this setting you still have troubles, please contact the Customer Support team for further assistance.

The two things to check on to solve the motor reverse problem in mark-4 models are the string and the motor wires.

The motor wires should always be attached with the black wire on top and the red wire on the bottom, as indicated on the circuit board.

You will also need to check to make sure that the string is still flowing in the correct direction; it should be flowing away from you and flowing out from behind the spindle.

As mark-5 models have a mechanism in place to stop the string tangling, it is usually the motor itself which causes the door to move in the incorrect direction.

It is still worth checking that the string has not become tangled.

Follow the below instructions to get your motor turning in the correct directions again:

You can check whether this has fixed the problem by navigating to "Misc Settings" > "Motion Control", and using the up and down buttons to move the door manually.

If still reversed, you will need to follow the above steps again, but this time select "NO" inside the "Motor Reverse" page.

As the All-in-One model does not have any string, the only thing that can cause the door to move in the incorrect direction is the motor becoming reversed. This can happen if the motor reverse setting has been altered by mistake, or due to a mistake during production.

Follow the below instructions to get your door moving in the correct directions again:

You can now attempt a new calibration.

You will need to make sure that the time on your clock is correct.

Double check that the AM/PM or the 24hr value is right - it is easy to accidentally set the clock out by 12 hours, and this would cause the door to open and close at times opposite to what you intended.

e.g. when setting the clock at 7 in the morning, make sure your clock says either 07:00 or 07:00am.

And when setting the clock at 7 in the evening, make sure your clock says either 19:00 or 07:00pm.

If the time is out by only a few hours, this suggests that, at some point, your door opener has lost power and regained power, resetting the clock to 00:00.

Check on your power source and then re-set the clock to the correct time.

Then, you can check your "Open Settings" and "Close Settings" to make sure they are set to "Timer" and that the time is set to the time you need.

To gauge the perfect LUX values for your Open and Close settings, take two readings in the "LUX Adjustment" page during the morning and the evening, when the light level is at the brightness that you want the door to open and close.

Navigate to the "LUX Adjustment" page and use the down button to move the cursor to the word "Read", then press the menu button. This will provide a reading of the current light level at your coop's location.

The LUX value can vary from 0 to 260. Remember: the lower the number, the darker it is outside, and the higher the number, the brighter it is outside.

You can alter the Open and Close values by moving the cursor next to each, pressing the menu button, and when the number is flashing you can use the up or down button to change the number.

If the door opens too early, you will need to change the Open value to a higher number.

e.g. if the value is 200, try setting it to 220.

You can change the value as many times as you need to get it perfect.

If the door opens too late, you will need to change the Open value to a lower number.

e.g. if the value is 250, try setting it to 230. You can set it as low as 200.

(NOTE: if you need to set the Open value to a number lower than 200, please talk to the Customer Support team for assistance.)

If the door closes too early, you will need to change the Close value to a lower number.

e.g. if the value is 80, try setting it to 60 or 70.

You can change the value as many times as you need to get it perfect.

If the door closes too late, you will need to change the Close value to a higher number.

e.g. if the value is 80, try setting it to 90 or 100. You can set it as high as 150 without affecting other settings.

(NOTE: setting the Close value any higher than 150 can confuse the Open settings and cause both the opening and closing cycles to fail, so we do not advise this)