You may sometimes notice a message on the screen that reads "MOTOR POWER ERR / Recalibrate Door".
This error message is often caused by a problem with either the batteries or with the door itself. Read on to learn what could cause the problem and how to fix it.
Power issues
Navigate to "Misc Settings", and then to the page which displays the model name and "Battery OK", and check the voltage shown.
The voltage should always be 5.4V or higher to reliably power both the motor and the unit itself. For optimal performance, replace the batteries with new ones achieving a full 6.0V if it falls below this threshold.
Tangled string
Check that the string is not tangled around the motor shaft or anything else inside the unit. If the string is tangled, please see our article on Fixing a Tangled String.
Door issues
Check that the door is not catching or too tight. Wooden doors and rails can swell and warp with changing weather conditions, which can cause friction/resistance when the unit tries to open or close the door. Any resistance can cause a door error. Ensure the door is not bent or mounted too snugly onto the rails, as improper alignment could impede its movement.
Note: During winter, your door can become frozen in its runners in the mornings, to combat this, we suggest lining the rails with vaseline to prevent ice freezing there. If recalibration of the ChickenGuard device is needed, this can be done through the settings menu using the calibration procedure to restore normal operation.
Need further assistance? Click on the launcher in the bottom right corner to start a conversation with the Support team.