You may sometimes notice a message on the screen that reads "MOTOR POWER ERR / Recalibrate Door".
This error message is often caused by a problem with either the batteries or with the door itself. Read on to learn what could cause the problem and how to fix it.
Power issues
On the ChickenGuard controller, navigate to
Misc Settings.Locate the screen displaying the model name and the message "Battery OK."
Note the battery voltage shown:
The motor operates best with a voltage of ≥ 5.7V. If the reading is 5.4V or lower, replace all 4 AA batteries with new ones.
Use high-quality alkaline or lithium batteries to ensure optimal performance.
The motor operates best with a voltage of ≥ 5.7V to reliably power the unit. If the voltage reads 5.4V or lower, replace all 4 AA batteries with high-quality alkaline or lithium types for optimal performance.
Tangled string
Check that the string is not tangled around the motor shaft or anything else inside the unit. If the string is tangled, please see our article on Fixing a Tangled String.Additionally, inspect the motor and spindle for any obstructions, tangling, or signs of wear. Open the ChickenGuard unit to check the internal components closely and ensure that the string moves freely without interference from debris or damage.
Door issues
Check that the door is not catching or too tight. Wooden doors and rails can swell and warp with changing weather conditions, which can cause friction/resistance when the unit tries to open or close the door. Any resistance can cause a door error. Ensure the door is not bent or mounted too snugly onto the rails, as improper alignment could impede its movement.
You should also check the unit's PCB (Printed Circuit Board) for any signs of damage, dirt, or loose connections that may impede proper functionality. Cleaning the PCB gently with a dry cloth can sometimes resolve performance issues.
Note: During winter, your door can become frozen in its runners in the mornings, to combat this, we suggest lining the rails with vaseline to prevent ice freezing there. If recalibration of the ChickenGuard device is needed, this can be done through the settings menu using the calibration procedure to restore normal operation.
Further Diagnostics
Record a video of the calibration process, showing how the door interacts with the ChickenGuard unit.
Take clear photos of the unit’s interior components, including the spindle and motor.
Share these materials with ChickenGuard's support team for additional troubleshooting assistance.
Need further assistance? Click on the launcher in the bottom right corner to start a conversation with the Support team.